Sometimes, things don't turn out as desired.
Enter your order number and email address in the box below.
Then select the reason code that best fits the product.
In the last step, a return code is created and
will be sent to your mail and a POSTI service point help you
print a label. A return costs 5 EUR and size exchanges
are free. You will find answers to our most common questions
regarding returns further down on the page.

Vanliga frågor

To all other customer : Log in with your order number and the same e–mail address you entered in your order. Choose the product or products you want to return. NOTE: size exchanges are possible and free (returns cost EUR 5) Please register all products in the same process. A return code is created (and sent to email) and your Posti office will print the return label for you. If you want to make returns from several different orders, these must be registered separately and sent with their unique return slip. Send the return back within 30 days, with the tags still on the garments and in sellable, unused condition.
You can only choose a new size in our digital return form (If you want to change the product or color, you can instead make a return and then place a new order for what you want instead). When you have chosen a new size, you will receive a return slip to attach to the package. When we receive the package, a new order is automatically created and sent to you within a couple of days. NOTE: you do not need to place a new order. Don't forget to keep your original invoice when you make an exchange. You will not receive a new invoice from Klarna when we send a new size. You also keep the same price :) Be aware that a product may be sold out during the return/exchange process and then we must refund you instead.
Sorry to hear that the exchange did not fit as desired. When we have sent your new size, you have received a confirmation of the “new” order number. It is the same as the first/original number but with an addition of -01 at the end. Use the new order number to log in to the box below. EX: FI12345-01
We handle your return in 3 weeks. You will receive an e-mail confirmation that the return has been handled. If you have paid by card, it will take a couple of banking days before the money appears in your account. If you have paid with a gift card, the same gift card will primarily be refunded and can be used on a new order.
We are sorry to hear that you have experienced a faulty product. To make a claim, log in with your order number and email in the box below. Select Claim (at the bottom) and then the appropriate reason. You will need to attach a clear image showing the error. Our Customer Happiness team will contact you within 48 hours to process the claim and find a good solution together.

Read more about returns in our FAQ or contact our Customer Happiness Team by e-mailing hello@aimn.com